Privacy Policy

Effective Date: February 6, 2026

HUNE LLC, doing business as HewnStrong ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and safeguarded when you visit or interact with our website at hewnstrong.com.

1. Information We Collect

We collect information to process your orders, improve your experience, and communicate with you about our products.

Personal Information You Provide

When you place an order, contact us, or sign up for email communications, you may provide:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through Stripe)
  • Any information you include in messages, forms, or inquiries

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies:

  • IP address
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and time spent on site
  • Referral source (how you arrived at our site)
  • Date and time of visits
  • Clickstream data

This data helps us understand how visitors use our site, identify technical issues, and improve website performance.

2. How We Use Your Information

We use collected information for the following purposes:

Order Processing & Communication

  • Process and fulfill your orders
  • Communicate about your purchase (order confirmation, shipping updates, delivery)
  • Respond to your questions, requests, or customer service inquiries
  • Handle returns, refunds, or warranty claims

Website Improvement

  • Analyze how visitors use our website
  • Identify and fix technical problems
  • Improve website functionality, design, and user experience
  • Test new features or layouts

Marketing (With Your Consent)

  • Send promotional emails, newsletters, or product announcements (only if you opt in)
  • Show you relevant advertising on other websites you visit

Legal & Safety

  • Comply with legal obligations and regulatory requirements
  • Prevent fraud or abuse
  • Enforce our Terms of Service
  • Protect our rights and property

3. Payment Processing

We use Stripe to process all payments. When you make a purchase:

  • Your payment information is transmitted directly to Stripe
  • We do not store your complete credit card numbers or payment credentials
  • Stripe's use of your information is governed by their privacy policy
  • We receive only transaction confirmations and basic payment details needed for order fulfillment

For information on how Stripe handles your data, visit: https://stripe.com/privacy

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather information about site usage.

What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember information about your visit.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, checkout process)

Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics, if implemented)

Advertising Cookies: Used to deliver relevant advertisements and measure ad campaign effectiveness

Google Analytics (If Implemented)

We may use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as:

  • How often users visit our site
  • Which pages they visit
  • What other sites they visited before coming to ours

This information is used only to improve our website and is not tied to your personal identity.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Managing Cookies

Most web browsers allow you to control cookies through settings. You can:

  • Delete existing cookies
  • Block future cookies
  • Receive warnings before cookies are stored

Note that disabling cookies may affect website functionality, including your ability to place orders.

5. Online Advertising

We use Google Ads to advertise our products and drive traffic to our website. This means:

  • We may show ads on Google search results and other websites
  • These ads are intended to reach people who may be interested in handcrafted wood products
  • We do not display third-party advertisements on our own website (hewnstrong.com)

Remarketing

We may use remarketing technologies (such as Google Ads remarketing) to show ads to people who have previously visited our website. This allows us to show relevant ads to past visitors as they browse other websites.

You can control ad personalization:

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

  • Stripe (payment processing)
  • Shipping carriers (delivery of orders - we provide only necessary shipping information)
  • Email service providers (if we send newsletters or marketing emails)
  • Web hosting providers (to host our website)
  • Analytics providers (such as Google Analytics, if implemented)

These service providers are contractually required to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

Business Transfers

If HewnStrong or HUNE LLC is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

7. Email Communications

Transactional Emails

If you place an order, we will send you emails related to your purchase (order confirmation, shipping notification, etc.). These emails are necessary for order fulfillment and cannot be opted out of.

Marketing Emails

If we offer an email newsletter or promotional emails in the future:

  • You will need to actively opt in (we will not add you automatically)
  • Every marketing email will include an unsubscribe link
  • You can opt out at any time
  • Unsubscribing from marketing emails will not affect transactional emails related to your orders

You can also contact us at thomas@hewnstrong.com to update your email preferences.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including:

  • Secure server infrastructure
  • Encrypted connections (SSL/TLS) for data transmission
  • Payment processing through PCI-compliant provider (Stripe)
  • Limited access to personal information (only employees who need it to fulfill orders)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order information: Retained for accounting, tax, and legal compliance purposes (typically 7 years)
  • Marketing email lists: Retained until you unsubscribe
  • Website analytics data: Retained according to analytics provider terms (typically 26 months for Google Analytics)

10. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing emails
  • Cookie control: Manage cookies through your browser settings

To exercise these rights, contact us at thomas@hewnstrong.com.

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

  • We will update the "Effective Date" at the top of this policy
  • Significant changes may be communicated via email or website notice
  • Continued use of our website after changes constitutes acceptance of the updated policy

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HewnStrong
HUNE LLC
Springfield, Missouri
Email: thomas@hewnstrong.com

This Privacy Policy is part of our Terms of Service. By using our website, you agree to the collection and use of information as described in this policy.

Effective Date: February 6, 2026